Refund policy
Return and Refund Policy
To be eligible for a return, the item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.
Starting a Return
To start a return, please contact us at contact@storezarix.online.
If your return is accepted, you will receive further instructions on how and where to send your return, including the return address and the procedure to follow.
Items sent back to us without first requesting a return will not be accepted.
If you have any questions regarding returns, you can always contact us at contact@storezarix.online.
Return Shipping Costs
United Kingdom:
Return shipping costs are generally borne by the customer, unless the return is due to a defective item, shipping damage, or an incorrect item being delivered.
Other International Countries:
Return shipping costs are the responsibility of the buyer.
Important Notes
Only one return request for a refund or exchange can be submitted per order.
Damages and Issues
Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, please contact us without delay so that we can review the issue and find an appropriate solution.
Exchanges
The fastest way to receive the item you want is to return the item you received and, once the return is accepted, place a new order for the desired item.
Right of Withdrawal – United Kingdom
For orders delivered to the United Kingdom, consumers have a statutory right of withdrawal of 14 days.
The withdrawal period begins on the day you, or a third party designated by you, receive the goods.
To exercise the right of withdrawal, the item must be returned in the condition in which it was received (unworn or unused, with tags attached, and in the original packaging), and proof of purchase must be provided.
This regulation corresponds to our withdrawal policy and complies with UK consumer protection laws.
Refunds
Once we have received and inspected your return, we will notify you whether the refund has been approved.
If approved, the refund will be automatically issued to the original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since the approval of your refund and you have not yet received the funds, please contact us at contact@storezarix.online.